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Frequently Asked Questions!

Flexible Health Insurance

The 'flexible health insurance' policy is an insurance option introduced by the Department of Health – Abu Dhabi (DoH) in cooperation with the Abu Dhabi Department of Economic Development (ADDED). The policy aims to raise the levels of competitiveness among healthcare providers in the Emirate, elevate the Emirate’s position as an attractive destination for investors and broaden access to world-class healthcare services for all community members.

The 'flexible health insurance' policy is characterised by an insurance coverage for the costs of treatment services amounting to AED 150,000 annually, 100% emergency coverage, patient participation (Copay) 20% of the cost of all external treatment services and 30% for medicines. Policy holders can benefit from healthcare services in a network of healthcare providers in the Emirate, with the possibility of upgrading insurance coverage according to the patient’s needs.

Having aligned with the Department of Health – Abu Dhabi (DoH), health insurance providers will evaluate the condition and medical record of the insured to determine whether to accept for inclusion in the 'flexible health insurance’ policy. The categories include willing investors and owners of freelance business licenses and their families and employees, expatriate residents in the Emirate who work in the private sector (provided that their monthly income exceeds AED 5,000) and their family and employees who are not covered by the health insurance by the employer whether in the public or private sector.

The 'flexible health insurance' costs AED 750.

No, the 'flexible health insurance' policy is added to the health insurance options currently available in the Emirate, including the enhanced health insurance and basic health insurance.

Companies or individuals wishing to subscribe to the 'flexible health insurance' policy must contact health insurance companies as their current health insurance policy is about to expire to obtain more details and apply to the 'flexible health insurance' if the listing conditions are met.

You must adhere to the validity period, if any, of the current health insurance policy in accordance with the relevant conditions in the agreement/plan.

The Department of Health – Abu Dhabi (DoH) in cooperation with the Abu Dhabi Department of Economic Development (ADDED) initiated the 'flexible health insurance' policy with the aim of providing a health insurance package that enhances competitiveness in the sector while attracting businesses in the private sector. This is in light of what Abu Dhabi represents as a leading destination for those wishing to develop their businesses in various fields, due to its advanced infrastructure and incentive measures. The new 'flexible health insurance' policy provides entrepreneurs, investors, and others with an insurance option at a low and competitive cost.

In response to the rising needs of the market, the 'flexible health insurance' policy targets current and future entrepreneurs and investors, while attracting more investments and start-ups to Abu Dhabi.

Yes, you can add more treatment services provided that the costs of treatment services as well as the annual insurance coverage between the health insurance entity and the other party are defined.

The Department of Health - Abu Dhabi (DoH) continues to update the regulations of the healthcare system in the Emirate of Abu Dhabi with the aim of providing health services to all members of society in accordance with the highest international standards. The 'flexible health insurance' policy seeks to provide a health insurance package that enhances competitiveness in the sector.

This is in light of what Abu Dhabi represents as a leading destination for those wishing to develop their businesses in various fields, due to its advanced infrastructure and incentive measures. The policy offers more insurance options suiting the needs of all community members and enhances the competitiveness between health insurance companies and healthcare providers in Abu Dhabi, which will reflect positively on the quality of health services and consequently the health and well-being of community members.

The emirate of Abu Dhabi boasts a pioneering health insurance system. The implementation of law No. (23) of 2005 Concerning Health Insurance in the Emirate of Abu Dhabi and its Executive Regulations allowed an easy access to world-class healthcare services for all community members in accordance with the highest standards of quality and efficiency, which consolidates the Emirate’s position as an attractive destination for entrepreneurs and investors.

If the annual coverage of the 'flexible health insurance' policy ends, the committed subscriber must agree with the certified health insurance company issuing the policy to extend the treatment coverage for the insured until the end of the specified period, pay the due insurance fee and/or provide a substitute health insurance policy.

It’s a network of the certified healthcare providers/company that includes a list of clinics and hospitals with the possibility of upgrading insurance coverage according to the patient’s needs.

All certified health insurance companies in the Emirate of Abu Dhabi can issue the 'flexible health insurance' policy.

Working closely with partners and stakeholders, the Department of Health - Abu Dhabi (DoH) continues to strengthen the health insurance system in the Emirate, as comprehensive periodic studies are conducted to identify the market needs and the ways to improve insurance options. If a need arises, the department commits to analyse the situation and making the necessary updates in accordance with the highest international standards that will ensure the health and safety of all community members.

Health Facilities Licenses

The renewal application is submitted by logging into the "TAMM" website using digital ID, and then entering the electronic services page of the Department of Health - Abu Dhabi for facility licensing.

Login to the "TAMM" website using digital ID. Enter the electronic services page of the Department of Health - Abu Dhabi for facility licensing.

Then enter into the outcome section and print the license.

"The ""Add Specialty / Family / Service"" application is submitted by logging into the ""TAMM"" website using digital ID, then entering the electronic services page of the Department of Health - Abu Dhabi for facility licensing, and then entering the amendment, and accordingly, the ""Add Specialty / Family / Service"" application can be selected."

If you face any difficulties, please send an email to technical support at the Department of Health - Abu Dhabi: support@doh.gov.ae

"Login to the “TAMM” website using digital ID. Enter the electronic services page of the Department of Health - Abu Dhabi for facility licensing.

Then enter in the application number and check application status. You can also send an email to the health facilities licensing department, stating the details of the request: HFLD@doh.gov.ae"

Application for renewal is submitted by logging into the “TAMM” website using digital ID, then entering the electronic services page of the Department of Health - Abu Dhabi for facility licensing, and then entering the renewal application page.

Please contact the health facilities licensing department via email at HFLD@doh.gov.ae
Or contact numbers 03-7165089 or 03-7165091

Please contact the Abu Dhabi Government Portal at 800555

Clinical Privileging and Scope of Practice

Clinical privileging is the process by which healthcare facilities authorize healthcare professionals to perform specific clinical procedures or services based on their credentials, experience, and demonstrated competence. This process ensures that patients receive quality care from qualified healthcare professionals.

The clinical privileging committee or a similar organizational structure is responsible for granting, reviewing, and modifying the clinical privileges of healthcare professionals. Healthcare providers are responsible for adopting a governance mechanism that oversees and manages the clinical privileges of their healthcare professionals. The clinical privileging system must be consistent with the requirements of the DoH Standard for Clinical Privileging of Healthcare Workforce and Clinical Services.

Currently, the DOH grants permission to the following healthcare professionals to practice specific services:

DOH may restrict healthcare professionals from performing certain clinical procedures or services in situations where patient safety is compromised. DoH also sets the standards for clinical privileges management in the emirate of Abu Dhabi.

No, DoH granted permission for dental implant procedures, non-surgical cosmetic procedures (NSCP), or others, must be further managed by the healthcare provider through the internal Clinical Privileging Committee (or similar system).

The Clinical Privileging Committee should comprise of representatives of the profession with appropriate and relevant levels of competencies, knowledge, experience, and skills relevant to the Healthcare Professional being privileged. It should also include members of related professions, the medical director, and non-physician members representing the Quality and Patient Safety services

The Clinical Privileging Committee's role ensures that healthcare professionals can perform within their scope of practice. They conduct these responsibilities through several tasks, such as:

It is a tool to evaluate the healthcare professional’s clinical practice against the temporarily granted clinical procedures and services. Its outcomes reflect the healthcare professional’s competency on the granted privileges, thus determining the Clinical Privileging Committee's final decision on the temporary privileges’ status.
For further information, see Appendix 3 in the Standard for Clinical Privileging of Healthcare Workforce and Clinical Services.

It is a tool for evaluating the healthcare professional's clinical practice against the granted clinical privileges. It utilizes many tools, including peer reviews. Its outcomes reflect the healthcare professional's competency on the granted privileges, thus determining the Clinical Privileging Committee's final decision on the clinical privileges’ renewal.
For further information, see Appendix 4 in the Standard for Clinical Privileging of Healthcare Workforce and Clinical Services.

The healthcare provider may adopt a privileging system by collaborating with a third party to comply with the DoH standard.

Healthcare providers who operate multiple facilities where some healthcare professionals practice in more than one facility must assign the healthcare professionals with facility-based clinical privileges. The assigned clinical privileges must align with the unique practice settings in each facility.

This standard applies to part-time, seconded, and visiting physicians and those contracted to use the operating theatres.

Trainees do not need clinical privileges if the supervising physicians are privileged to practice the procedures they supervise.
Healthcare Providers must ensure that the Healthcare Professionals who supervise medical trainees are Privileged in all the clinical procedures and services they supervise.

Dentists who are interested in practicing Dental Implantology must apply to DOH- Health Workforce Licensing and Medical Education division for credentialing review and permission to practice via: hplicensing@doh.gov.ae

The Dental implantology field consists of a wide range of procedures. The General dentist scope in dental implantology follows the same principle of case complexity that is illustrated in the Scope of Practice for General Dentist and Specialist Dentist in all fields of dentistry, particularly in prosthodontics and oral surgery. However, it is important to note that internal clinical privileges must always be granted based on the dentist's qualifications, knowledge, skills, experience, and competency.

The Dental implantology field consists of a wide range of procedures. The specialist dentist's scope in dental implantology ranges from supportive treatment as part of a multidisciplinary team to directly providing implant procedures (limited to those permitted by DoH to practice Dental implantology). Their implant-specific procedure must follow the same principle of the case extent and complexity illustrated in the Scope of Practice for General Dentist and Specialist Dentist ; however, it is essential to note that the internal clinical privileges must always be granted based on the dentist's qualification, knowledge, skills, experience, and competence.

Only Oral Surgeons, Oral and Maxillofacial Surgeons, and Periodontists may perform advanced and complex dental implant surgeries such as external sinus lift surgery and bone grafting. Implant-supported facial prostheses are restrictive to Oro-maxillofacial surgeons.

Only prosthodontists may perform advanced and complex restorative dental implant cases, such as full-mouth rehabilitation that includes occlusal modification, changes to the vertical dimension and position of teeth, and jaw relationships.

For Specialist Dentists: a postgraduate specialty training (or residency) program. The program must include implant-specific didactic and clinical components. Alternatively, an accredited postgraduate clinical training program in dental implantology.

For General Dentist: successful completion of an accredited postgraduate clinical training program in dental implantology.

The Healthcare provider is responsible for granting their dentists the clinical privileges for these procedures through the Clinical Privileging Committee (or a similar structure). The privileges must always be granted based on the dentist's qualifications, knowledge, training, skills, experience, and competency.

Note: The clinical privileges committee must:

The general dentist's scope in endodontics ends when the dentist's clinical judgment identifies the case as requiring advanced endodontic care and refers the case to an endodontist. See Scope of Practice for General Dentist and Specialist Dentist Sub-clause 5.3

A General Dentist who is trained and competent may be privileged to place a simple crown over an implant. The Healthcare provider is responsible for granting dentists the clinical privilege to do so through the Clinical Privileging Committee (or a similar structure). However, it is essential to note that clinical privileges must always be granted based on the dentist's qualifications, knowledge, training, skills, experience, and competency.

Dentists who specialize in restorative dentistry practice within the General Dentist Scope of Practice and part of the scope of practice of endodontists, periodontists, and prosthodontists. The extent and level of complexity determined by the training program content. The Healthcare provider is responsible for granting the restorative dentists the expanded clinical privilege through the Clinical Privileging Committee (or a similar structure). However, it is essential to note that clinical privileges must always be granted based on the dentist's qualifications, knowledge, training, skills, experience, and competency.

The general dentist's scope in Prosthodontics is limited to simple prosthesis. In the field of prosthodontic, there are 3 prerequisites to define a simple case, which are:

Once the above situations are met; the simple case is defined as any case that does not require modification of the tissue surrounding the tooth/edentulous area, or alteration of the occlusion. However, it is worth mentioning that when taking in consideration the infinite number of clinical presentation of patients with prosthodontic needs, neither the number of teeth/missing teeth nor their relative locations within the arch are sufficient to determine the case complexity.

In the absence of a formal DOH Scope of practice document of any healthcare profession, the healthcare provider should outline in writing the roles and responsibilities to their healthcare workforce considering Abu Dhabi and UAE healthcare laws and regulations.

Anterior crowns and anterior veneers maybe performed by GP dentist if the case does not require modification of the surrounding tissue or alteration of occlusion but only when the case present no aesthetic demand. However, all cases with aesthetic demand must be refer to a prosthodontist (See Sub-clause 5.3.7. (e) in Scope of Practice for General Dentist and Specialist Dentist).